CASE STUDIES
EXPERIENCE STRATEGY

 

 

Making Complexity Navigable

DESIGN OPS

 

 

De-risking Design. Building Trust

SERVICE DESIGN

 

 

Unifying the Employee Experience

LEADERSHIP

 

 

From Opinion to Evidence

UX RESEARCH

 

 

Employee Support, Reimagined

LEADERSHIP

 

 

Self-Serve Billing, From Call to Click

PRODUCT DESIGN

 

 

Turning the Process into the Product

LEADERSHIP

 

 

Care in the Moments That Matter

PRODUCT DESIGN

 

 

A Travel Agency in a Box

@2026 Hoi-En Tang